Quantify occupant satisfaction

Reveal features of value or concern in buildings

Target investment to improve performance

Gain valuable insight from building users

Engage with occupants

Understand related building performance issues

Use feedback to close the gap between design and performance in use

Used on over 700 buildings

Elizabeth Fry Building, University of East Anglia
BUS methodology is the original method of evaluating occupant satisfaction
Elizabeth Fry Building, University of East Anglia

The BUS methodology is the original method of evaluating occupant satisfaction and has been developed over the last 30 years. It is an established, tried and tested way of benchmarking levels of occupant satisfaction within buildings against a large database of results for similar buildings. Results can be used to create solutions to improve the occupant experience and optimise building performance.

The BUS methodology uses a structured questionnaire designed to extract as much information as possible from as few questions as possible. Respondents rate various aspects of performance on a scale of 1-7 and can also provide comments so both quantitative and qualitative feedback is obtained.

Over 45 key variables are evaluated covering aspects such as thermal comfort, ventilation, indoor air quality, lighting, personal control, noise, space, design, image and needs. Twelve summary variables provide a snapshot of the overall building performance.

Occupant Satisfaction Evaluation using the BUS methodology can be commissioned by designers, sustainability experts, developers, contractors, facilities managers and estate managers to name a few.